I ordered the lens from Adorama in late January & received it about 3-4 weeks later. For a couple weeks I was very happy with it. There were a few odd ergonomic things I didn’t like as much as my Nikon lenses (lens lock button, turns the ‘wrong’ way to zoom) but overall, because it was almost half the price of a similar Nikkor lens, I was satisfied with it.
However after about 3 weeks I started having problems with the lens – lack of focus, camera error messages, sticking shutter, etc. I sent Adorama an email hoping they would replace it for me. I received a prompt reply saying ‘sorry – it has been more than 30 days’. I was mildly disappointed given the fact that 30 days had nearly passed even before I received the lens, but I understand their position as well.
So I went to the Sigma website and submitted an inquiry online and received no response. A couple of weeks later I submitted a second inquiry asking them to please replace the lens. I finally did get a response, but they would not replace it or refund my money, but they did offer to repair it because it is ‘a very common problem, but easily fixed’….hmmm.
Oh, I would have to pay shipping costs to them – seriously? I have a $500 lens that I have used for 3 weeks; they admit it is a lens design problem that ‘is easily serviced’ yet I need to pay to ship it to them? Pardon me, but WTF?
I was irritated with them before; after that I had lost all faith in them & their customer service. But I had no choice and had to pay to send the lens to them. To their credit, they had the lens back to me in about 3 weeks – given the often slow mail pace here, that is really good. However, I still was not confident in the quality of the lens.
Well, I went out yesterday and my fears of lens failure came true. Within 150 shots the lens began to act up. By the end of the day I was missing more shots then I was able to take (bouncing along the highway, shooting through the armored glass of the armored vehicle does not allow a lot of time for fiddling with the camera). I was not happy at all.
I have sent them another email asking them to refund my money. I do not expect them to do that, but I am hoping they will at a minimum send a replacement lens on the chance my current one is a lemon. I will let you know how it turns out. But I will not hold my breath.
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